This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management.
Responsibilities:
- Processes transactions according to established procedures and prescribed processes
- Demonstrates operational discipline while handling routine and standard operational functions
- Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
- Assists with phone calls, email boxes, and processing queues
Skills:
- Account Management
- Adaptability
- Customer and Client Focus
- Data Collection and Entry
- Process Effectiveness
- Active Listening
- Continuous Improvement
- Customer Service Management
- Data Quality Management
- Result Orientation
- Attention to Detail
- Business Operations Management
- Business Process Analysis
- Critical Thinking
- Process Management
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)