JPMorgan Global Security - Workforce Screening Vice President 

Philippines, Quezon City 

190305976

Job responsibilities:

• Serve as the local site lead, providing oversight for the screening team in Manila and supporting North American operations.
• Drive quality and operational efficiency with vendor product and operations staff, identifying and remediating issues; utilize automated processes and AI to support processing.
• Lead and manage oversight for new hire and existing workforce screenings, ensuring a high-quality candidate experience.
• Ensure understanding and adherence to firmwide policies, standards, and procedures by the GWS operations team and screening vendors.
• Identify and escalate risks related to processes; implement controls to mitigate them.
• Maintain the screening program structure and ensure compliance with legal and regulatory mandates.
• Report to the Global Workforce Screening Manager in the US.
• Act as a trusted advisor, actively engaging stakeholders and developing relationships with partners such as Human Resources, Employee Relations, Assignment Sponsors, Sourcing, and project teams globally.
• Manage screening projects, driving best practices and efficient processes.
• Ensure the team is sufficiently resourced, trained, and meeting service level agreements.

Required qualifications, capabilities, and skills:

• 7+ years of experience managing operations.
• Required to work US hours.
• Knowledge of pre-employment screening, human resource management, compliance, legal, or fraud/investigations.
• Demonstrate exceptional operational and personnel management expertise, with the ability to respond promptly and accurately to inquiries.
• Experience with risk and controls, data privacy programs, and process improvement.
• Ability to identify and comprehend challenges encountered by team members, provide recommendations, initiate change, and spearhead efforts to improve processes.
• Strong leadership skills to guide and influence others in adopting new processes and ideas, with skills in coaching and mentoring to support team members in developing new habits and skills.
• Ability to develop and implement operational strategies that enhance efficiency and effectiveness.
• Experience with strong data reporting, use of metrics to drive operational performance, and strong Microsoft Office skills.

Preferred qualifications, capabilities, and skills:

• Ability to think strategically and provide leadership while working with partners globally.
• Experience handling confidential, personal, and sensitive information.
• Experience working in an environment that undergoes routine audits from internal and external sources.