JPMorgan Commercial Banking - Business Support Associate 

Philippines 

189726812

As a Business Support Associate within the Commercial Banking Business Support Management team, you will be given the opportunity to lead a team of 15-30 Administrative Assistants, spearhead initiatives, guarantee service delivery, and uphold a robust control/compliance environment. Your responsibilities will include overseeing the Business Support Management recruiting, hiring, and training processes, ensuring exceptional and efficient end-to-end service delivery and business coverage, and propelling initiatives across the Line of Business and Commercial Banking. This role necessitates a minimum of 5+ years of senior-level administrative or operational management experience, preferably within a large financial services organization.

Job responsibilities:

• Managing a team of approximately 15-30 Administrative Assistants
• In partnership with the US based Leadership Team, ensure admin assistant support/coverage is appropriately aligned to business priorities and all employee movement is actioned appropriately
• Ensuring exceptional and efficient end to end service delivery and business coverage
• Managing the BSM recruiting, hiring and training process
• Managing the governance of core business processes inclusive of delivering on KPI’s
• Ensuring the Team is fluent in key policies and business practices (e.g., Expense Policy, etc.)
• Independently owning all facets of the performance management process and compensation recommendations to ensure all firm requirements are completed thoroughly and timely
• Maintaining regular communication with key stakeholders
• Partnering with the BSM Leadership Team to continue to drive consistency in the model.
• Driving LOB and CB wide initiatives.

Required qualifications, skills, and capabilities:

• A minimum of 5+ years of senior level administrative or operational management experience
• A strong track record in successful people, business and project leadership at both a local and regional level.
• Exceptional communication skills – confident, organized and clear. Can effectively interact with all organizational levels.
• Strong presentations skills and fluency in Microsoft Office Suite
• Exceptional judgment
• Partnership mentality – collaborative with strong presentation and influence skills.
• Professional leadership – excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments, thought leadership
• Control orientation – Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
• Drive for Excellence – Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
• Highly effective problem-solving skills
• Operates independently, has exceptional judgment and organizational ability

Preferred qualifications, skills, and capabilities:

• HR background and experience preferred
• Experience with OneNote is a plus
• Preferably in a large financial services organization.