Gong Technical Support Associate 

United States, Utah, Salt Lake City 

189317341

RESPONSIBILITIES

• Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.
• Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
• Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
• This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
• Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.

QUALIFICATIONS

• Technical Support Associate interested in going above and beyond for customers to create #ravingfans
• Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
• Recently completed a technical degree and interested in growing your career in technical support.
• Self-motivated, proactive, and eager to learn new skills and technologies.
• Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.
• Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
• Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

This is an hourly role with a hiring range equating to is $64,000-68,000 USD.