Amazon Operations Manager Ops AWS Premium Support 

New Zealand, Auckland, Auckland 

188739830

DESCRIPTIONAWS Premium Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Leadership team you will be at the forefront of this transformational technology, assisting companies that are taking advantage of a growing set of services & features to run their mission-critical applications. You will work with leading companies in this space and directly with Leads, Engineering and Associate teams within Amazon developing these new capabilities.As a Operations Manager, you will be responsible for the day to day management, leadership, development, coaching and engagement of highly skilled and deeply technical support engineers who are focused on delivering an extraordinary customer experience in every interaction. You will be part a critical leader to the technical team based in Auckland working with customers from all over the world. Every day will bring new and exciting challenges whilst you:Drive and further develop the engineers in AWS.
Hire, Develop and Inspire a team of Leads, Cloud Engineers and Cloud Associates.
Work closely with peers to workforce plan, drive initiatives and outcomes at the site, regional and global level.The ideal candidate will look like this….Have strong project & product management experience - You will feel comfortable defining the priorities for an engineering team. This will involve working on new and existing projects and being able to coach and mentor others through the lifecycle of each small, medium or large-scale project.You will know how to run a tight, lean, efficient operation - You will be detail orientated, and will want to measure everything and be very data driven. You will excel at using metrics, monitoring and alarming to measure and improve the operational processes/performance of your teams.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Come with years of experience managing teams in relevant technical operations environments.
- Strong verbal & written communication skills and demonstrated technical leadership experience