Citi Group US Retail Bank Business Operational Risk Sr Officer - SVP Hybrid 

United States, Missouri, O’Fallon 

187656348

Responsibilities:

• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Serves as a subject matter expert working closely with business partners to mitigate risk following MCA Standards and Issue guidelines

• Identify and escalate gaps following Escalation Standards

• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)

• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience

• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.

• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.

• Understanding of MCA Framework

• Identify risk and design controls supporting North America Branch's

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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