Uber Marketplace Operations Manager 

United States, West Virginia 

185913334

About the role

Beyond leading this pivotal business model shift, you will help maintain a profitable marketplace by balancing supply and demand, refining profitability strategies, and improving cost efficiency across key operations. You will work closely with NL Operations, EMEA Central Operations, Product, Policy, Communications, and Legal teams to lead strategic initiatives that enhance marketplace health and long-term profitability.

What You'll Do

1. Identify, scope, and execute high-impact projects to improve marketplace balance, enhance customer experience, and drive growth.
2. Leverage large datasets to uncover opportunities, synthesize insights, and inform strategic decisions.
3. Manage multiple projects end-to-end, ensuring delivery on critical metrics while keeping stakeholders informed.
4. Build models and analyze complex data to drive key business decisions and policy improvements.
5. Develop dashboards and define critical metrics to track performance, reporting key findings to senior leadership.
6. Work cross-functionally with Operations, Product, Finance, Policy, Marketing, and Customer Support teams to ensure insights drive broader initiatives.

• Minimum 3 years of experience in a related field (operations, management consulting, analytics, finance, or similar).
• Bachelor's degree or equivalent from a top university; Master's degree preferred.
• Analytical mindset: Must be proficient in handling complex datasets using Excel/Google Sheets (or equivalent tools) to derive insights, validate real-world observations, and synthesize recommendations.
• Self-starter, entrepreneurial, and able to deliver projects with full autonomy in a fast-paced environment.
• Experience leading and delivering on multifaceted projects, working effectively with multiple stakeholders across the business.
• Fluent in English (Dutch not required).

• Experience in a high-growth, tech-oriented environment.
• Understanding of marketplace platform dynamics and operational strategy.
• Proficient in SQL.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .