MSD Associate Director- Veeva Vault Quality Application 

India, Telangana, Hyderabad 

184906691

Job Description

What will you do in this role:

• Own & manage Vault Quality configurations, end user support & operations.

• Lead team of individuals that provide service management, perform configurations & operational support.

• Serve as the technical expert, supporting the configuration of vault quality for effective systems testing, and assuring thorough validation of changes.

• Drive technical assessment activities by reviewing proposed changes and ensuring impact is understood across Vault quality suite of products.

• Foster a culture of collaboration and knowledge sharing by engaging cross-functional teams and leaders across the organization.

• Oversee provision of all L2/L3 incident, problem and request management.

• Serve as primary operations escalation for Vault quality application.

• Analyze, review and maintain service performance against defined SLA and OLA measures.

• Lead continuous improvement initiatives to enhance the SLA and OLA targets and metrics.

• Provide regular reports in service performance and achievements to the platform and product stakeholders.

• Champion and promote service improvements to continually improve quality and user experience.

• Maintain day to day responsibility for the ownership and resolution of significant operational issues.

• Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator.

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Education Minimum Requirement:

• Bachelor’s degree in computer science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives.

• Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.

Required Experience and Skills:

• 6+ year of Veeva Vault Quality experience.

• Working experience in a GxP environment is required.

• Experience in product management.

• Working experience with integrating Veeva quality with other enterprise systems & vaults.

• Ability to work independently and effectively as a team across global hubs, and maintain a highly collaborative, transparent effort.

• Ability to work in a global, multi-cultural, English-speaking environment.

Preferred Experience and Skills:

• Experience in IT Quality and relevant business areas.

• Understanding of Quality Management System Capabilities & relevant processes (Content Management, Product Complaints, Quality Risk Management, Supplier Management, Audits, Issues & Change Control)

• Experience with architecture, integration, interfaces, portals, and/or analytics.

Current Contingent Workers apply

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

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