Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

MSD Associate Director- Veeva Vault Quality Application 
India, Telangana, Hyderabad 
184906691

29.06.2025

Job Description

What will you do in this role:

  • Own & manage Vault Quality configurations, end user support & operations.

  • Lead team of individuals that provide service management, perform configurations & operational support.

  • Serve as the technical expert, supporting the configuration of vault quality for effective systems testing, and assuring thorough validation of changes.

  • Drive technical assessment activities by reviewing proposed changes and ensuring impact is understood across Vault quality suite of products.

  • Foster a culture of collaboration and knowledge sharing by engaging cross-functional teams and leaders across the organization.

  • Oversee provision of all L2/L3 incident, problem and request management.

  • Serve as primary operations escalation for Vault quality application.

  • Analyze, review and maintain service performance against defined SLA and OLA measures.

  • Lead continuous improvement initiatives to enhance the SLA and OLA targets and metrics.

  • Provide regular reports in service performance and achievements to the platform and product stakeholders.

  • Champion and promote service improvements to continually improve quality and user experience.

  • Maintain day to day responsibility for the ownership and resolution of significant operational issues.

  • Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator.

:

Education Minimum Requirement:

  • Bachelor’s degree in computer science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives.

  • Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.

Required Experience and Skills:

  • 6+ year of Veeva Vault Quality experience.

  • Working experience in a GxP environment is required.

  • Experience in product management.

  • Working experience with integrating Veeva quality with other enterprise systems & vaults.

  • Ability to work independently and effectively as a team across global hubs, and maintain a highly collaborative, transparent effort.

  • Ability to work in a global, multi-cultural, English-speaking environment.

Preferred Experience and Skills:

  • Experience in IT Quality and relevant business areas.

  • Understanding of Quality Management System Capabilities & relevant processes (Content Management, Product Complaints, Quality Risk Management, Supplier Management, Audits, Issues & Change Control)

  • Experience with architecture, integration, interfaces, portals, and/or analytics.

Current Contingent Workers apply



Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs


*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.