Verint Senior Engineer - SSG 

India, Karnataka, Bengaluru 

184303998

Position :- Sr. Engineer SSG

Department :- Shared Service Group - APAC
Profile - Professional Services
Working Hours – ANZ Sydney Timezone - 9 AM to 6 PM AEST/AEDT
Work Location :- Bangalore ( Hybrid)
General Description / Overview of Role
The purpose of this role is to implement the WFE v15.x product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.
Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢ Solution design review and feedback
➢ Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ Cloud (AWS/Google Cloud) experience is a plus
➢ Site and user acceptance testing.
➢ Primarily remote but onsite if required.
➢ Primarily in office hours but out of hours or weekend coverage basis customer requirement if required.
Qualifications
➢ Overall, 10 years’ experience & 4 years professional service/ implementation experience in a similar technical position.
➢ Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
➢ Demonstrated experience as a software SME or technical expert in Application dependent technology.