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Google Top Customer Solutions Engineer II Networking Google Cloud United States, Texas, Austin 184150862
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
- Experience working with distributed systems, and in distributed systems solutions, design patterns, or best practices.
Preferred qualifications:
- Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
- Experience developing developer tools (e.g., automation, testing, debugging).
- Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for critical customer issues.
- Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP/IP, etc.).
- Understanding of Linux/Unix systems at a System/network administrator level.
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