Rapyd Director Onboarding Operations 

United Arab Emirates, Dubai, Dubai 

184141050

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As a Director of Onboarding Operations you will be responsible for:

• Ensure high levels of service are provided to both customers and internal stakeholders, maintaining and improving satisfaction and compliance standards.
• Develop, improve, and oversee compliance processes to ensure efficiency, accuracy, and adherence to regulatory requirements and operational needs.
• Monitor and enhance the overall quality of work within the onboarding group, ensuring consistency and compliance with internal standards and industry best practices.
• Act as the focal point for compliance Operations, Compliance and Business related escalations, addressing and resolving issues promptly and effectively.
• Represent the unit in relevant internal and external forums, advocating for the unit’s needs and contributing to broader organizational discussions.
• Manage the unit’s efficiency and ensure that goals and targets are met, aligning operations with strategic business objectives.

• Bachelor’s degree in Business, Law, Finance, or a related field.
• At least 8 years experience in Compliance/Compliance Operations management
• At least 5 years experience in managing managers
• Previous experience in a fintech startup or a high-growth company
• Previous experience working with high-risk clients is a plus
• Fluency in English with excellent verbal and written communication skills – MUST
• Great analytical skills and problem-solving attitude
• Great ability to multitask and strong organizational skills
• Willing to work flexible hours with different time zones
• Self-motivated, fast learner, energetic, and driven individual with the ability to learn new skills and a can-do attitude
• CAMS or an equal certificate is a plus