Uber Customer Support Specialist High Priority Social Media Night Shift 

United States, West Virginia 

18316027

• Provide unparalleled, end-to-end social media support experiences and resolutions for key community influencers
• Mitigate brand risk by providing seamless and timely support for users whose experience could impact Uber’s narrative through social media exposure
• Leverage strong business judgment to determine whether to respond to users who indirectly mention Uber in social media posts
• Be a subject matter expert and own support processes that can be highly complex, urgent, and sensitive
• Learn multiple knowledge bases and contact management systems

• 1+ years of experience in a customer support role
• Customer obsession – Ability to demonstrate a customer-focused mentality toward solving problems and understand the importance of creating a world-class support experience
• Stakeholder management skills – Ability to set clear expectations and communicate status to customers and colleagues.
• Problem-solving skills – Track record of troubleshooting quickly to solve a problem and think critically about issues presented
• Resourcefulness – Able to leverage multiple resources to advise and support critical decisions
• Desire to learn – Being a highly motivated self-starter and are able to operate with minimal oversight

• Bachelor's Degree in Marketing, English, Communications, or related field
• Outstanding skills in conveying clear, tone-appropriate messages to a wide variety of users via many modalities
• Strong language comprehension – Having a strong ability to understand language nuances and sarcasm; you can identify when a user is raising a specific, serious concern vs. expressing general frustration
• Experience in high-volume customer support or service industries

Schedule:Schedule: Wednesday - Saturday (6pm-5am) and or Sunday -Wednesday (9pm-8am)

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$26.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .