EY Analyst Senior Associate - EY Global Tax E-invoicing 

Malaysia, Kuala Lumpur 

183126445

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. Insupporting our service offerings on Malaysia

Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary e-invoicing solution GTES, you will c

You will work alongside the Managers, as Business Analyst to ensure that our tool is up-to-date with the tax technical and functional requirements, while aligning with our overall product strategy. You will also provide Level 1 operational support on tech-related issues encountered by our clients during their day-to-day use of our tool, acting as the intermediary between the clients and our Global GTES teams and tracking the support tickets towards resolution. This Senior Analyst role requires the ability to work well under pressure and tight timelines.

Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career.

You will be a member of a critical team responsible for:

1. Business requirements analysis

• Understand business functions, processes, customer experience and improvement opportunity
• Ensure changes in legislative and operational requirements are compiled timely, analysed adequately and documented clearly
• Discuss and agree with the Global development team on the required changes
• Facilitate training workshops and presentations

1. Solution testing

• Craft the acceptance criteria for quality assurance testing
• Perform user acceptance testing and track issues towards timely resolution
• Ensure the changes made in the tool are well tested prior to deployment

• Maintain solution compliance with internal processes and controls such as Tax Quality, Audit Independence, Tax Technology Approvals Roadmap etc

1. Incident management and problem solving

• Point of contact in EY Malaysia’s GTES Operations Team for our clients
• Initiate and monitor support tickets in accordance with agreed SLA and procedures
• Provide level 1 user support on issues reported by users
• Investigate causes of incidents and seeks resolution, escalating as appropriate
• Work with Global Teams towards resolution and closure of support tickets
• Follow up with potential system enhancementsto minimize probability of recurrence and contribute to service improvement

1. Service level management

• Support EY in delivering GTES services within KPIs, SLAs and contractual obligations
• Track users’ feedback –both positive and negative customer satisfaction results

1. Pursuits support

• Assist with responses to our clients’ Request for Proposal/Tender, particularly on technology related questionnaires

Skills and attributes for success

• IT business analyst’s experience with strong analytical, problem solving and conceptual skills
• Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms
• Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Excellent interpersonal skills fortrustedrelationshipsandeffective collaboration with internal and external stakeholders
• Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment
• Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage

To qualify for the role, you must have

• A bachelor’s degree in Computer Science or Information Technology (or other relevant discipline)
• Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation
• Relevant working experience on the Malaysia e-invoicing implementation
• Proven track record in business analyst and/or IT operations support role
• High proficiency in general IT skills
• Good understanding of SQL technology and integration architecture
• IT professional certifications (e.g. CBAP, PMP, Agile/Scrum) will be an added advantage

What we offer

• learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. Insupporting our service offerings on Malaysia

Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary e-invoicing solution GTES, you will c

You will work alongside the Managers, as Business Analyst to ensure that our tool is up-to-date with the tax technical and functional requirements, while aligning with our overall product strategy. You will also provide Level 1 operational support on tech-related issues encountered by our clients during their day-to-day use of our tool, acting as the intermediary between the clients and our Global GTES teams and tracking the support tickets towards resolution. This Senior Analyst role requires the ability to work well under pressure and tight timelines.

Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career.

You will be a member of a critical team responsible for:

1. Business requirements analysis

• Understand business functions, processes, customer experience and improvement opportunity
• Ensure changes in legislative and operational requirements are compiled timely, analysed adequately and documented clearly
• Discuss and agree with the Global development team on the required changes
• Facilitate training workshops and presentations

1. Solution testing

• Craft the acceptance criteria for quality assurance testing
• Perform user acceptance testing and track issues towards timely resolution
• Ensure the changes made in the tool are well tested prior to deployment

• Maintain solution compliance with internal processes and controls such as Tax Quality, Audit Independence, Tax Technology Approvals Roadmap etc

1. Incident management and problem solving

• Point of contact in EY Malaysia’s GTES Operations Team for our clients
• Initiate and monitor support tickets in accordance with agreed SLA and procedures
• Provide level 1 user support on issues reported by users
• Investigate causes of incidents and seeks resolution, escalating as appropriate
• Work with Global Teams towards resolution and closure of support tickets
• Follow up with potential system enhancementsto minimize probability of recurrence and contribute to service improvement

1. Service level management

• Support EY in delivering GTES services within KPIs, SLAs and contractual obligations
• Track users’ feedback –both positive and negative customer satisfaction results

1. Pursuits support

• Assist with responses to our clients’ Request for Proposal/Tender, particularly on technology related questionnaires

Skills and attributes for success

• IT business analyst’s experience with strong analytical, problem solving and conceptual skills
• Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms
• Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Excellent interpersonal skills fortrustedrelationshipsandeffective collaboration with internal and external stakeholders
• Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment
• Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage

To qualify for the role, you must have

• A bachelor’s degree in Computer Science or Information Technology (or other relevant discipline)
• Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation
• Relevant working experience on the Malaysia e-invoicing implementation
• Proven track record in business analyst and/or IT operations support role
• High proficiency in general IT skills
• Good understanding of SQL technology and integration architecture
• IT professional certifications (e.g. CBAP, PMP, Agile/Scrum) will be an added advantage

What we offer

• learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.