Citi Group Natural Resources Middle Office Manager 

United Kingdom, England, London 

182834844

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

• Manage the day-to-day running of the Natural Resources Middle Office team based in London.
• Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations; Sales; Product Management teams.
• Full understanding of how security is taken over transactional collateral.
• New client on boarding and management. Work in partnership with Implementations; Sales; Product and Technical Partners.
• Maintain pristine controls for all aspects of the middle office function to ensure effective risk management for EMEA Trade.
• Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.
• Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
• Provide awareness to all managed clients of tools available to them to aid them.
• Understanding of Tripartite agreements and hedging.
• Escalate customer feedback, processing delays and errors appropriately.
• Monitoring of secured transactions and collateral, tracking the lifecycle from purchase to sale.
• Liaising with warehouse companies, clients and counterparties.
• Ensure the team maintain clear and concise positions in Triquesta per customer detailing transactional financing exposures and status of outstanding transactions ensuring that facility utilisation requests from clients fall within the agreed credit parameters.
• Ensure approval requests are received for transactions that fall outside the approved criteria.
• Report accurate positions for transactional financing per obligor and client group to the relevant Natural Resources Transactors adhering to Citibank's risk management policies and procedures.
• Identify any potential efficiencies and opportunities to automate/digitise.

What we’ll need from you:

• Relevant years of experience in a related senior level role with experience in managing a trade middle office team
• Commodities Middle Office knowledge and experience
• A strong understanding of Trade related functions and processes.
• Knowledge of applicable Operational Policies / procedures / Control Standards
• Excellent Client Services skills
• Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques
• Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
• Proven experience in creating and implementing processes that result in improved business performance
• Ability to manage multiple priorities simultaneously

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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