Wells Fargo Associate escalations representative 

India, Telangana, Hyderabad 

182749732

In this role, you will:

• Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services
• Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries
• Receive direction from supervisors, and escalate questions and issues to more experienced individuals
• Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly

Required Qualifications:

• 6+ months of Customer Service and Financial Services, Underwriting, or Quality Assurance environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education