Citi Group Global Mainframe Command Center Head - SVP 

United States, Texas, Irving 

181589765

About Citi:

This position gives a great deal of latitude to self determine organizational and career direction. Being a Technology leadership role it is expected that you will demonstrate competency in the technical discipline and have an operational aptitude to drive process execution and improvement.

RESPONSIBILITIES:

• Manage multiple teams of technology professionals across different countries, ensuring effective communication and collaboration.

• We will work together with other functions to ensure proper execution of processes. This includes direct engagement in incidents and acting as the service owner.

• Have the opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001.

• Identify internal talent to fill key positions, attract external talent with expertise to meet the technology needs of the business, build deep bench strength, and develop appropriate diverse succession plans.

• Handle ambiguity and make technical decisions and recommendations under pressure with limited data.

• Communicate with leadership team members and other critical stakeholders to provide a clear articulation of technical events and operational performance.

• Develop and maintain strategic partnerships with senior business leaders, technology leaders, and technology vendors.

• Lead, direct, and manage large-scale global projects, automation initiatives, and process improvements.

• Accountable for financial obligations (within scope) and ensuring the strategies are in line with reducing overall costs while increasing efficiency and effectiveness.

• Deliver learning and development programs, be a recognized leader and mentor for developing others.

• Use excellent communication, leadership, and strong management skills to influence a wide range of internal audiences including respective product, function, or regional management partners and external audiences including regulators and vendors.

• Develop and maintain internal controls to help mitigate risk.

• Develop approaches to promote knowledge sharing and management best practices across the Enterprise Command Center.

• Be a thought leader

• Continually drive service improvement strategies.

GENERAL CHARACTERISTICS FOR SUCCESS:

• Possess the necessary technical skills and operational support acumen required to drive critical issues to resolution through direct supervision and/or collaboration with partner organizations.

• Effective prioritization skills and high energy.

• Likes to work in a dynamic technology operations environment.

• Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.

• Ability to convey technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology.

• Ability to drive communication between business leaders and IT.

• Exhibit sound and comprehensive communication and tact skills to exchange complex information with inherent confidence.

• High sense of urgency and commitment to exceeding customer expectations.

• Strong personal work ethic that inspires excellence and enthusiasm.

• Resilient and highly responsive in overcoming adversity.

• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.

• Ability and willingness to operate within tightly controlled operational procedures.

• Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all partners

• Demonstrated technical competencies and history of increased responsibilities during previous three years.

• Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.

• Strong analytical, organizational, written and social skills.

• Strong working knowledge of MVS, JES2, DB2, VTAM Operations

• Strong working knowledge of IBM Z platform architecture

• Proven history of experience managing both a direct and virtual team

Qualifications:

• 10+ years of enterprise mainframe operations support experience is required

• 5+ year of professional experience in a global/multi-national organization is helpful.

• Experience in financial services or large complex and/or global environment preferred.

• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience

• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices

• Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail

• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment

• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

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