EY GCR - DMO EMEIA Advanced Analyst 

India, Kerala, Thiruvananthapuram 

18130269

The opportunity

• Taking care of the complexity of regulatory affairs across multiple jurisdictions
• Centrally managing the global compliance and reporting activities
• Controlling the cost of managing compliance across various countries

Your key responsibilities

• Handle a portfolio of GCR clients and a team of analysts
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
• Understand client requirements and ensure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement leadership
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Responsible for the customer satisfaction scores of the portfolio People aspects:
• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of individuals working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with off-shore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Identify training gaps for self and team and work with leadership to bridge gaps

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.