Bank Of America Treasury Product Manager - Platform Transformation Specialist 

United States, North Carolina, Charlotte 

181282835

Job Description:

Job Description:

The Commercial Card Product Development team plays a pivotal role in managing and shaping the commercial card platforms that define how our corporate clients engage with our products. This role is crucial in driving the transformation of our digital platforms, simplifying the client experience, identifying opportunities for operational excellence, and streamlining client access to our tools. As a Platform Transformation Specialist, you will collaborate closely with cross-functional teams—including product partners, sales, operations, and technology— to drive and execute the vision, strategy, design, and integration of our platform ecosystem. You will reimagine the future of our platforms, ensuring they meet both business goals and regulatory requirements while offering an intuitive, cohesive experience for our clients.

Responsibilities:

• Support client migration initiatives as part of a broader platform transformation strategy, ensuring smooth transitions with minimal disruption to both client and internal operations

• Develop a standardized migration framework that can be adopted across the business, ensuring consistency and acting as the subject matter expert for platform and/or product migrations

• Help drive creation, evolution, and execution of card platform strategy, focusing on providing a seamless, user-friendly experience for clients

• Establish and track key performance indicators (KPIs) to measure the success of platform strategies, making data-driven adjustments to optimize outcomes

• Implement a Voice of Client / Voice of Associate framework to align platform strategies with user needs, continuously integrating feedback into the platform development process

• Drive continuous improvement by staying ahead of industry trends and competitive insights, challenging the status quo, and proactively driving innovation based on client expectations and emerging technologies.

• Promote the platform strategy by creating engaging content, socializing the strategy with key stakeholders, and driving adoption through training and communications

• Build and maintain strong relationships with business leads, technology teams, and external partners to ensure alignment and drive successful execution of the platform roadmap

• Deliver on platform enhancements, improving user experience and expanding client self-service options

Required Qualifications:

Confident and Agile:Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

• Minimum of 6 years’ experience in platform strategy, transformation, or client migration efforts, ideally within financial services or the card industry

• Proven success managing multi-year, large-scale transformation or integration projects

• Strong blend of business and technical acumen, with a deep understanding of platforms, integration methodologies (e.g. APIs), and the ability to convert client and associate feedback into actionable strategies

• Strong sense of intellectual curiosity and the drive to deliver results

• Exceptional skills in collaborating with diverse teams and stakeholders. Proficient in translating complex strategies into clear, concise messaging for various audiences.

• Manage multiple projects and deadlines simultaneously

• Create and present strategies to senior leadership

• Experience working with cross-functional teams across global time zones, fostering strong working relationships

• A team player who adapts to changing priorities, with demonstrated leadership in driving initiatives and overcoming project challenges

• Agile principles and tools (e.g., Jira, Confluence) knowledge

• A highly motivated individual who can thrive in ambiguous environments and strives to deliver high-impact results while continuously improving

• A customer-first approach, always seeking to enhance client experiences and drive business growth

• Ability to work in-office 3 days per week

Desired Qualifications:

• Bank of America or similar financial institution knowledge

• Platform strategy expertise

• Various platform strategies across the industry knowledge

Bachelor’s degree or equivalent experience

Skills:

• Problem-Solving Skills

• Organizational Skills

• Project Management Skills

• Verbal Communication Skills

• Written Communication Skills

• MS Office Suite (PowerPoint, Excel, Word, Visio)

1st shift (United States of America)