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About Citi:
Improve problem management and stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts.Troubleshoot hardware and software issues and develop and implement remediation plans.The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
which responsibilities include:
TECHNICAL COMPETENCIES: Support, monitor and maintain infrastructure and applications for the businesses supported. React to systems, application outages, networking issues. Identify root cause of issues. Master new technologies and operating systems. Demonstrate strong understanding of technology supported. Document issues and associated resolutions to the problems. Understand and direct the execution of compliance and information security standards. Interface with senior technologists in developing solutions.
Responsibilities:
Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5+ years of System Administrator experience in roles centered around infrastructure delivery (desktop operating systems, application hosting and/or end user services) with a proven track record of operational process change and improvement.
Strong understanding of Technology Infrastructure environments and Products Experience with overall network architecture components.
General familiarity with the following products and related processes: SAN, NAS Storage and related Products, Cloud Products, backup solutions, Voice systems, and tech room infrastructure.
Understanding of how specialization within area contributes to the business and of competitors' products and services.
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person clients and teams working under pressure / to a deadlines
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Experience in a Financial Services or large complex and/or global environment preferred
Ability to communicate technical concepts to non-technical audience
Education:
Bachelor’s/University degree (preferred) commensurate on the job experience
Anticipated Posting Close Date:
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