Citi Group Banamex/ Analista de Facturacion Electronica/ 

Mexico, Mexico City 

180866176

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

• Responsable de la revision de la información que se proporciona a través de un dictamen para generar facturas electrónicas por corrección de datos o importes o bien por la falta de facturación
• Se atienden durante el día todas las peticiones de facturación que se hayan recibido, dando seguimiento a las peticiones de cancelación de reemisión de la nueva factura, analizando la información y asegurándose que los montos coincidan con el dictamen proporcionado.
• Debe asegurarse que se atienden todos los folios recibidos para facturación y si hubiera pendientes que estos cuenten con una justificación, ya sea por que se enviaron a cancelación o se generó algún error que tenga que ser revisado, adicional a mantener comunicación con proveedores de servicio y atención de clientes internos (Gerencias de Producto)

Requisitos

• Experiencia en Facturación
• Deseable conocimiento de la operación Bancaria, conocimiento intermedio de la regulación fiscal vigente
• Manejo de Office, Excel básico, habilidad de captura de datos.
• Habilidades de comunicación, negociación y facilidad de palabra
• Nivel básico de Ingles
• Facilidad de palabra, resiliencia, trabajo en equipo, colaborativo
• Experiencia mínima de 1 año en facturación
• Se requieren conocimientos de facturación electrónica en su versión 4.0 y 2.0, conocimientos básicos o intermedios de la miscelánea fiscal.
• Análisis y dictamen de facturación, conocimientos en conceptos por los cuales se genera una facturación, tanto operaciones bancarias como transacciones varias.
• Conocimientos básico o intermedio de implementación de proyectos, relacionados a la actualización de la miscelanea fiscal, cambios en regulación y seguimiento de implementación de cambios.

Zona de Trabajo Alcaldía Álvaro Obregón.

9:00 am a 7:00 pm

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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