GE HealthCare Service Operations Specialist WA & SA 

Australia 

180309361

Leadership

• Collaborate with peers in the Service Organisation, Functional and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.

• Assist SDM to maintain business operations, produce reports tracking team performance against key performance indicators, relevant metrics and Team Priorities

• In conjunction with the Field service coordinator monitor utilization and optimization of resources

• Be involved in team’s development and liaise with SDM for timely execution of Operational development

• In conjunction with the Field service coordinator ensures timely execution and completion of field modification instructions (FMIs) and PM inspections and compliant documentation

• Championing and leading productivity initiatives through the involvement in operational projects

• Promotes and creates a positive safety culture amongst the team

Customer Support

• Support the SDM to develop key customer relationships ensuring customer satisfaction

• Drive processes for timely escalations – Customer Satisfaction Opportunities (CSO)

Operations Rigour

• Drive adherence to field processes such as parts ordering and return, Dead On Arrival, Service Request (SR) rigour, primary FE/site alignment, On Call and Overtime management

• Lead initiatives to improve overall speed and quality of response to customers.

• Work with Project Management Officer (PMO) on installations and ensure timely delivery of system to customers.

Talent development, training and workforce planning

• Regularly provide updates, including regular communication to the business via various written, recorded, live presentations / updates to ensure visibility of the function across region.

Compliance

• Create and drive a culture of safety and compliance within the team.

• Implement programs like safety inspection, Take 2, defensive driving etc. to drive safety awareness to meet and exceed our employer obligations for our staff.

• Partner with Quality Assurance, Regulatory Affairs, Product, PMO and Service team to drive traction on the topics including but not limited to:

  • Install and Site Readiness checklists.

  • Radiation and Electrical licensing.

  • Electrical Safety compliance.

  • FMI process execution.

  • SR Quality.

  • Tools and Test Equip calibration and compliance.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Healthcare Sector Australia - Vaccine for Preventable Diseases

• Australian States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.

• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

• To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• Bachelor’s degree or equivalent (advanced trade with 10yrs + experience)

• Technical leadership, operational or management experience in an engineering/ IT or technical discipline

• Experienced in Field Service

• Strong communication skills to synthesize complex issues and communicate into simple messages.

• Excellent problem solving and decision-making thinking skills, demonstrated with practical examples.

• Strong working knowledge of excel, Salesforce and Spotfire – or a willingness to proactively learn.

• Strong ability to influence and lead without authority in a matrix organization.

• Willingness and ability to travel within your specified geographic region.

• Strong understanding of value drivers, strategic alignment and financial acumen.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.

• Exceptional skills as a change agent and process oriented individual.

• Team oriented with a customer satisfaction mindset

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!