Cybereason Technical Account Manager - Middle East 

Saudi Arabia, Riyadh Region, Riyadh 

179467504

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations and were named a leader in the 2023 Magic Quadrant for Endpoint Protection Platforms by Gartner Inc.

This is an ideal role for a security professional with experience in either blue teaming, Incident Response, a SOC Analyst or someone who has worked as a dedicated Support Engineer.

Responsibilities

• Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues.
• Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progressed to a smooth and satisfactory resolution.
• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings.
• Lead and drive deployment of the Cybereason software within the customer’s environment.
• Provide proactive technical guidance to customers to drive security operations excellence.
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason.
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered.
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers.
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization.
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer.
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner.
• Help customers understand how they can integrate Cybereason into their incident response procedures.

Experience

• Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
• Account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction.
• Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
• Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction.
• Excellent verbal and written skills including report writing and presentation skills.
• Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles

It’d Be Nice To Have

• Master’s Degree in Computer Science, Information Systems Management, or other related fields
• Vast experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Experience in helping develop and deliver cyber security and technology strategy across many different industry sectors
• Demonstration of innovative security, resilience to solve complex challenges
• Experience and proficiency in public speaking and can hold own in senior-level presentations and discussions
• Experience defining security, strategies, and assisting with driving aligned outcomes
• Experience in a CIRT/SOC environment
• Practical experience with threat actor tactical, techniques and procedures (TTPs)
• Experience with threat hunting
• Certification: Security+, CISSP, CEH, Pen Testing, Incident Response

Why join now?

• Leading technology in MITRE ATT&CK Evaluations and the Gartner EPP Magic Quadrant.
• Flexible remote working model.
• Access to sales tools, people and processes designed to make you successful.
• New hire stock equity.
• Diverse and inclusive workplace culture.