PayPal Program Manager 

France, Auvergne-Rhône-Alpes 

178901963

This job oversees and coordinates related projects to ensure they benefit one another and meet business goals.

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Organize daily activities based on organizational goals.
• Develop and implement new programs that support objectives.
• Monitor projects and oversee project managers.
• Evaluate program strengths and weaknesses.
• Develop program budgets and plans.
• Meet with stakeholders to discuss program status and goals.
• Improve strategies with the marketing team.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Job Summary:

You will partner with senior leaders across SE, Product, Compliance, Legal, Content, and other critical functions, acting as a central orchestrator who ensures alignment, mitigates risks, and drives measurable business impact.

Job Description:

• Lead end-to-end change programs within Service Experience, from inception through delivery, ensuring alignment with SE and PayPal’s strategic goals.
• Apply structured program and change frameworks to ensure clear clarity, prioritization, resourcing, and execution discipline.
• Evaluate and challenge proposals, balancing customer experience, risk management, cost-effectiveness, and compliance requirements.
• Develop and monitor key performance indicators (KPIs) and post-launch impact assessments to ensure sustained value delivery.
• Ensure program decisions consistently uphold SE’s commitment to regulatory compliance, service excellence, and strategic objectives.

• Orchestrate cross-functional communications, delivering clear, concise updates to SE leadership and operational teams during and after incidents.
• Lead status and coordination meetings, ensuring incident resolution progress and roadblocks are understood and addressed.
• Drive root cause analysis, post-incident reviews, and support ongoing enhancements to incident governance and process resilience.

• Act as the single point of coordination between Service Experience and cross-functional teams (Product, Content, Compliance, Legal, Operations).
• Build strong, trust-based relationships with leaders and decision-makers across SE and the wider organization.
• Drive accountability by defining ownership, deliverables, and timelines across multiple teams and geographies.
• Produce executive-ready updates, dashboards, and reports for leadership, highlighting program health, risks, and opportunities.

Minimum Qualifications:

• At least 8–10 years’ experience in program management, customer operations, consulting, or transformation roles; financial services or regulated industry preferred.​
• Bachelor’s degree required; advanced degree preferred, or equivalent professional experience.
• Proven analytical skills—ability to interrogate data, challenge assumptions, and drive strategic decision-making.
• Demonstrated incident management and operational risk mitigation experience in a large-scale, multi-region organization is advantageous.
• Merchant Enterprise Sales or Servicing experience desirable but not essential.

Core Competencies

• Impact-oriented mindset: thrive amid ambiguity and changing priorities, focusing on results.
• Exceptional executive communication: translating complex issues into concise insights and actionable recommendations.​
• Matrix leadership: influence and drive change without direct authority across cross-functional teams.​
• Self-directed ownership: maintain accountability and initiative for key outcomes with minimal oversight.
• Resilient under pressure: deliver quality outcomes for customers and teammates in high-stress, time-sensitive situations.
• Commercial acuity: apply business insights to validate, challenge, and inform decisions.​
• Strong stakeholder management: develop trust-based partnerships and drive enterprise-wide impact.

Our Benefits:

Any general requests for consideration of your skills, please