Amazon Technical Operations Manager 

India, Telangana, Hyderabad 

178897172

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST. You are expected to work in night shifts hours based on business requirements.Key job responsibilities
Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.A day in the lifeAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

- Bachelors / Master’s degree in Information Technology / Computer Science / Any engineering domain. ; 9+ years of experience in Information Technology. Out of which, 2+ years of experience in managing team as manager.
- Good understanding of web related technologies, Systems administration (Linux and/or Windows) and Networking (DNS, TCP/IP, SSL, DHCP, Load Balancing). ; Strong experience in one of the technical domains – DevOps/Deployment Orchestration Management Configuration Management.
- Fair understanding of Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools) ; Expert level of knowledge in any one of the following: operating system / storage / network / security / database administration / cloud infrastructure.
- Ability to understand service architecture and operational parameters, to effectively manage and handle complex escalations.
- Good experience on hiring candidates, mentoring and developing employees in their career. ; Analyze, leverage data and metrics, both qualitative and quantitative to take decisions.

•International experience is an added bonus.
•The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.
•AIML skills is preferred.