Amazon Data Center Support Engineer Centre Operations 

Australia, Victoria, Melbourne 

178722377

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This is a unique opportunity to join AWS as a Data Centre Technician in Melbourne. You will become the senior resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
Key job responsibilities
- Maintain a high level of system (Server/Network) reliability by prioritising and resolving trouble tickets efficiently
- Share knowledge and help educate less technical staff on the best practices in Data Center Operations
- Contribute to, and improve on operational efficiency

Server Hardware Knowledge and TroubleshootingNetwork Knowledge and TroubleshootingDrivers LicenseAbility to cover 24x7 shift rotation

Data Center Operations KnowledgeTechnical Discipline Qualifications