Citi Group Internal Consulting Solutions - SVP 

United States, New York, New York 

178557582

Internal Consulting, SVP

programs. Projects

RESPONSIBILITIES:

Support IC Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value. Conduct and incorporate research and competitive analysis as required.

Support IC Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities. Support conducting and incorporating leading practice assessments and benchmarking as required.

Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies and support the establishment of the Citi Productivity Playbook for Process Improvement and Process

Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

QUALIFICATIONS:

At least 8+ years of experience in Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) or Investment Banking. 3+ years serving as a project / program manager on operating model, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior management. Some experience within Banking and Financial Services or another regulated industry is strongly preferred. Management Consulting experience is required.

Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required.

Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.

Strong written and verbal communications skills

Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication

Advanced skills in MS Excel, PowerPoint and other data visualization tools

COMPETENCY REQUIREMENTS:

Required Competencies:

Agile Delivery (preferred)

Process Mapping and Analysis (six sigma or comparable)

Process Design Support

Support Operational KPI Development, Measurement, and Analysis

Root Cause Analysis

Consumer and Institutional Banking

Risk Management

Human Resources

Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance

Innovative and curious, and readily able to think outside of the box

Self-starter who brings high sense of urgency to assignments and goals

Comfortable with ambiguity and change

Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders

Balances analytical and creative abilities

Detail oriented and effective multi-tasker

Anticipated Posting Close Date:

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