EY Assistant Director - GDS CS Strategy Transformation 

India, Karnataka, Bengaluru 

176736946

Client Centricity

• Building an astute understanding of the accounts business needs and being responsible for building a comprehensive understanding of the GDS usage metrics, value proposition, relationship matrix, business priorities, opportunities, growth drivers, and inhibitors
• Work closely with the GDS account leader and SL leads of the account to strategize and develop a customized development plan which focuses on GDS capabilities aligning with user’s priorities and business goals.
  • Facilitate the co-development of account plan with the Global account team and GDS; bringing GDS expertise and capacity to meet the accounts growth opportunities
  • The development plan should include the GDS value proposition, tailored to the Account, and anchored to the Accounts 3–5-year growth plans
  • Build and maintain strong working relationships with GDS internal teams and focus on-demand requirements of the account
• Act as a change enabler for GDS by challenging the status quo, providing leadership with valued insights to deliver an exceptional client experience
• Effectively leverage EY and GDS Value frameworks and tools to enable and support the strategic conversations

Relationship management

• Identifying critical decision-makers/influencers/stakeholders to build high-impact relationships through a strong understanding of their needs, expectations, perceptions, and key business imperatives
• Deliver a role of trusted, solution-centred, user-focused, strategic advisor willing to deliver an exceptional client experience. Represent GDS and the account team across various forums through deep knowledge of the business needs, industry expertise, self-awareness, and a balanced approach that recognizes business relationships are built on trust and connection
• Conceptualize and then deliver customized business solutions, presentations, and business collaterals that convey the progressive GDS value proposition to key decision-makers and stakeholders

Program Management and Facilitation

• Program manage and co-develop account specific go-to-market strategies. Through an effective project management discipline, ensure the availability of a robust pipeline across accounts, drive the sector agenda from an account lens, and work in collaboration with service lines/functions to implement demand growth
• Identify new opportunities, work with service line/functions and target where & how to invest resources, and qualify the opportunities for GDS
• Drive monthly/quarterly business reviews with the GDS Leadership
• Fulfil a lead role in managing virtual/in-person User events/workshops by facilitating end-end (including agenda development, facilitation, action orientation, and coordinating with domain and event experts) and track outcomes

Skills and attributes for success

• Postgraduate in management and Graduate in any domain-related to management, economics, or technology
• 12+ Years of relevant consulting/execution experience with at least 8+ years of experience in building Go-To-Market strategy/ working in shared services, client/partner program in professional services or technology environment
• Management of senior stakeholder relationships at CXO, Partner, or Functional Head level
• Should be able to conceptualize/visualize the business solution and deliver the customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage
• Strong business acumen, relationship management and team orientation skills; ability to lead, execute gravitas, and influence others in a cross-functional environment
• The individual should have a flair for troubleshooting issues and finding creative solutions to drive the team and clients’ agendas forward
• The role requires excellent analytical skills to analyse the business issues/challenges to support the right decision-making process

To qualify for the role, you must have

• Excellent listening, oral, written, presentation, communication, and negotiating skills
• Strong project management skills facilitating culturally diverse teams across service lines and all of GDS and the client’s environment
• Thrives in a VUCA working environment with the ability to collaborate towards business outcomes
• Culturally sensitive, capable of handling interactions with a “global mindset”
• Strong project management and facilitation skills, convening diverse teams and expertise from across GDS and the client’s ecosystem
• Strategic and client-centric mindset, keeping the user’s priorities and business goals as objectives and ensuring the broader EY, and market contexts are considered.
• Ability to work & deliver as a team with the flexibility to take on roles as needed across multiple initiatives as a leader or team member
• Strategic Thinker who can alternate between operations and overall business objectives with a growth mindset
• Consistently reinforce the GDS’ value proposition as appropriate using effective communication skills and a solution-oriented approach to creating interest for our Clients, Users, and key stakeholders

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