GE HealthCare Field Service Representative 

Canada 

176330988

Key Responsibilities:

• Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.
• Completing Preventative Maintenance and Functional Management Inspections. Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements.
• Managing vendors service delivery processes in compliance with GE Healthcare policies.
• Provide local project coordination for upgrades and other Installed Base projects leveraging GE HCIT Project Management Office framework. Local point of Contact for both the GE and customer team.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area.
• May include training of staff on designated equipment.
• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes.
• May take on additional responsibilities within the local area as needed.
• Participate in regional on-call coverage for customers.
• The position may require 20% travel for regional site coverage.
• The position may require 50% local travel for onsite customer support.
• The position may require flexing shift coverage hours for site coverage when needed.

Required Qualifications:

• Bachelor’s degree, Computer Technology, or equivalent related degree with 2 years’ experience, or a High School Diploma (or equivalency) and 7+ years’ experience.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience in servicing the Picture Archiving Communication System (PACS) products.
• Experience with Linux and SQL technologies.
• Experience troubleshooting and responding to customer concerns.
• Experience in project coordination

Preferred Qualifications:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner, ability to negotiate and influence outcomes, Change agent and process oriented, Six Sigma trained/certified.
• Experience in HL7and Dicom.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.