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Nova Field Service Engineer 
Singapore, Singapore 
175739815

13.08.2024
Role Description

· We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

What will you do as an Field Service Engineer ?

  • Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
  • Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
  • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
  • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
  • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
  • Assist in new equipment integration, “add-ons,” and upgrades.
  • Provide feedback to the headquarters based on experience gained with customers.

You will acquire metrology knowledge, professional skills. You could get experience in leading role while managing customer site.

Requirements
  • Bachelor or Master’s degree in Mechanical engineering or relative Engineering degree.
  • Knowledge and acquaintance with the Semiconductor industry - an advantage
  • Good communication skills, team player, service oriented
  • Working in shifts and oversea travels
  • Proficient in English.

The extra spice:

  • Enthusiasm and energetic.
  • Good at thinking and open-minded.