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In this role, you will:
Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
Submit loan file to underwriting for review
Ensure all compliance and underwriting guidelines are met
Enter loan information into the system
Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training
Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
Interact with immediate team, functional area and internal peers
Interact with internal and external customers
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Prior mortgage loan processor experience
Exposure to Wells Fargo CORE application
Ability to gather, organize, and interpret data
Ability to navigate multiple computer screens while working on the phone
Demonstrated comfort and success in voice-to-voice customer service.
Strong attention to detail and accuracy skills
Good verbal, written, and interpersonal communication skills
Experience with proactive problem solving and resolving customer complaints.
Experience independently driving workload and meeting set expectations.
Job Expectations:
This position is not eligible for Visa sponsorship.
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
Ability to work weekdays, weekends and holidays as needed or scheduled
This position offers a hybrid work schedule.
Department hours of operation are Monday-Friday 8:00amEDT-7:00pmEDT
Willingness to work on-site at stated location on the job opening.
Required location(s) listed below. Relocation assistance is not available for this position.
Location(s):
1525 W WT Harris Blvd, Charlotte NC 28262
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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