NICE Senior Infrastructure Systems Engineer 

India, Maharashtra, Pune 

173842029

L2 troubleshooting skills on Windows platform including but not limited to Windows Server, Active Directory, DNS, OS patching, User reported errors, Diagnostics of system error logs, Monitoring system performance.

L2 troubleshooting skills on Linux platform including but not limited to Boot, Partition, User reported errors, Diagnostics of system error logs, Monitoring system performance.

L2 operational knowledge & troubleshooting skills on VMware vSphere platform specific to VM creation, Increase VM resources, Vmotion, VM snapsot creation & deletion.

Should be hands-on with Server housekeeping protocols and tasks.

Excellent communication skills (oral and written), problem solving skills and interpersonal skills

Education: Graduation in computers science, electronics, and telecommunications or equivalent

Experience:
4 to 5 Years

Hands on work experience in IT service operations covering broadly the following areas:

Event Management (monitoring, troubleshooting on system generated auto incidents)

Windows & Linux administration

Knowledge on VMware and related function/s

IT Service Management knowledge (Incident Management- Regular and Major incidents, Request Management, Problem Management, Change Management)

Experience in working with Infrastructure Monitoring Tools (SCOM, SolarWinds, Nagios, Tivoli, AppDynamics etc.)

Experience in working with ITSM tools (BMC Remedy, Service Now, ManageEngine etc.)

Experience in handling IT infrastructure issues in servers, networks etc.

Good understranding of Active Directory, DNS, Exchange, GPO concepts

Certification in Microsoft, RHEL, VMWare, ITIL etc. preferred but not mandatory

Fundamental knowledge on Cloud Platforms (MS Azure, AWS, GCP, VMWare etc.) will be an added advantage

Fundamental knowledge on Office 365 is good to have

Understanding of Server, Switches, Firewall, Router,ISP configurations and troubleshooting will be preferred

Knowledge on scripting (PowerShell, Python, etc.) is good to have

Must be willing to work in 24/7 rotational shifts including weekends

Ability to handle multiple concurrent tasks with minimal supervision

Tech Manager
Individual Contributor