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Google Conversational AI Consultant Google Cloud Professional Services United States, Texas, Austin 173702319
19.11.2024
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Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- Experience developing solution architectures for Contact Centers and customer-facing digital experiences like web or mobile applications, as well as experience with one or more programming languages (e.g. Java, Python, SQL, Go, or C++).
- Experience in cognitive AI, NLU, speech to text, text to speech and machine learning.
Preferred qualifications:
- Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
- Experience building and deploying GenAI models, fine-tuning them for specific tasks, and ensuring responsible and ethical use.
- Experience in Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
- Experience designing, developing, and deploying conversational AI solutions (voice and chatbots) utilizing NLP, NLU, and Machine Learning techniques.
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Understanding of call center ecosystems, virtual agents and agent handoffs, contact center desktop ecosystem, and related emerging customer experiences.
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