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Intel AZ Data Center Operations Manager United States, Arizona, Phoenix 173278199
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We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across ITDC to help us deliver the highest standards for quality and security while providing capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Responsibilities:
On-site management of a team of technicians and support engineers with varying skills
Prioritize and assign trouble tickets to data center technicians and operators
Guide, train and educate staff on the best practices related to all service owner issues
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Manage and deliver datacenter projects
Recruit and train data technicians to ensure appropriate staffing levels
Write and deliver performance reviews for staff
Work with the Facilities Team to maintain the critical equipment infrastructure
Work with the Facilities Team to implement regular maintenance schedules to minimize downtime
Work with the Facilities Team to coordinate equipment repairs and replacements
Review and maintain incident response and reporting procedures
Oversee work of external vendors, service providers, and contractors
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum qualifications
Bachelor's/BS Degree and/or prolonged course of study in specialized field or equivalent experience per business needs/job requirements. Bachelor's/BS / 9+ years, Master's Degree in related field/6+ years, PHD/4+ years
3+ years' experience in data center operations management
2+ years of experience managing and developing people in a technical environment
3+ years of networking experience and knowledge of cabling best practices
3+ years of experience with hardware architectures and troubleshooting experience
3+ years of experience with system management tools and client/server environments
Preferred Qualifications:
Knowledge of data center management tools and monitoring systems.
Technical writing experience
Project management experience
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Familiarity with security protocols and compliance standards (e.g., ISO 27001, HIPAA). Working Conditions and Physical Demands
Flexibility to work within a 24/7/365 operational setting, adapting to varying work schedules as required
The position involves physical activities such as lifting and moving equipment, alongside exposure to typical data center conditions (e.g., noise levels, temperature variations)
Capability to lift objects weighing up to 50 pounds
Ability to perform tasks requiring climbing, balancing, stooping, kneeling, crouching, and crawling
Proficient in performing manual tasks, including typing, handling, and manipulating objects, with the ability to extend hands and arms
Visual acuity for near and distant objects, as well as color vision
Ability to ascend ladders, including those extending over 12 feet in height
Comfort with working in a dynamic, high-pressure environment with shifting priorities.
Willingness to work beyond standard hours, including nights, weekends, holidays, and in an on-call capacity
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