Amazon Operations Manager Japanese Language Support Engineering 

India, Karnataka, Bengaluru 

173182387

A day in the life
Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.Bangalore, KA, IND

• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams.
• Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
• Proven track record of driving improvement programs in the operations, engineering and support fields.
• BE/B.Tech or equivalent/higher degree preferred.
• Proven track record of delivering results through people, business and operations management.
• Hands on experience in one of the technical domains –Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, development/programming skills
• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
• Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N1 or equivalent)

• International experience is a bonus.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.
• AWS SAA certification will be plus.