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Apple Manager Product Management - Contact Center Applications United States, Texas, Austin 173090882
05.12.2024
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Description
Success in this role requires a passion for solving problems and creating great user experiences, a high degree of leadership and interpersonal skills, organization, follow-through, and the ability to communicate effectively with people of varied functional expertise and technical proficiency. You will interact and collaborate with partners across all business functions, levels and locations.Ideally you will have experience with E-commerce order and support processes, customer contact methodologies, contact center applications and processes, a design thinking approach, and the software development lifecycle (SDLC), including user acceptance testing (UAT). You’ll have a record of leading technically proficient teams and/or complex technical projects, delivering high quality results on time, taking ownership of issues and tasks, influencing collaborators at all levels, and making the hard calls. You’re also likely a creative problem solver, demonstrate an unending curiosity to understand how things work, and aren’t afraid to go above and beyond to get the job done. Typical responsibilities will include:
Minimum Qualifications
- 7+ years of professional experience working in a Product Manager / Product Owner role
- Direct ownership of a digital product in a customer service, support, or contact center environment
- BA/BS degree or 11+ years professional experience in a directly relatable role
- Demonstrated ability to communicate effectively and influence at all levels of an organization, whether with a peer or senior/exec level
Preferred Qualifications
- 3+ years of experience leading teams of a Product Managers or Product Owners, ideally in an E-commerce or contact center environment
- Advanced knowledge of the SDLC
- Experience with Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
- Understanding of User Acceptance Testing (UAT) and standard practices
- Technically able to lead and participate in discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
- Uses data to build cases and stories defining risk and opportunities
- Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program
- Demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner
- Demonstrates good facilitation, negotiation, and conflict resolution skills
- Demonstrated experience presenting and communicating across all levels of an organization, including Sr. Leadership
- Communicates with clarity, both written and verbally
- Experience attracting and retaining high performing talent, and building team culture
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in daily activities
- Mac & Keynote experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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