NICE Information Security Engineer 

United Kingdom, England, London 

172699067

How will you make an impact?

• Customer consultation to determine outcomes, success criteria and challenges/gaps.
• Develop and implement plans of action to close gaps and drive successful outcomes.
• Interface with Technical Support and/or R&D to resolve technical issues that may impede success.
• Define and create memorandums in accordance with customer’s business requirements.
• Articulate security processes throughout the organization.
• Create customer reports to achieve project alignment and unity of effort.
• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations
• Understand the install, configure and customize solutions by following implementation guides and manuals.
• Coordinate client environment data, configuration and setup in order to investigate possible issues.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
• Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
• Provides reliable solutions to a variety of problems using sound problem solving techniques.
• Performs technical root cause analysis and outlines corrective action for given problems.
• Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Working in accordance with NICE support process, procedures, contractual SLA’s
• Documenting all customer interactions in CRM tool in accordance with SLA.

Have you got what it takes?

• Excellent verbal and written communication skills in English.
• At least 2 years in technical support facing customers and resolving issues.
• Fast learner with ability to educate her/himself on relevant technologies
• 2 years of experience with application development
• Intimate knowledge of the customer’s connected applications.
• Excellent technical and analytical skills.
• Familiarity with servers tuning and solving performance issues plus.
• Technical development/debugging and diagnosis skills
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelor's degree in computer science (or equivalent).

You will have an advantage if you also have:

• Knowledge on cloud software infrastructure (AWS, Azure, GCP)
• Speaking multiple languages
• Cybersecurity training and certifications

Reporting into:Director, Cloud Information Security and Architecture.

Individual Contributor.