Amazon Specialist Technical Account Manager - Amazon Connect AWS UKI 

United Kingdom, England, London 

171776142

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
Key job responsibilities
• Provide customers with deep technical expertise in your domain to achieve operational excellence in security, resilience, and efficiency.
• Collaborate with Technical Account Managers, Solutions Architects, and account managers to ideate around your customers’ most challenging business problems.
• Act as a trusted advisor to line of business and C-suite leaders.
• Lead architectural reviews and workshops to advance your customer’s technical objectives.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
• Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.A day in the life
In this role, you'll leverage your extensive technical knowledge to ensure our customers' Connect implementatons are flexible, scalable, and resilient on the AWS platform. As a trusted advisor, you'll play a pivotal role in ensuring customer success as they migrate their workloads to the cloud, ensuring their operational excellence on AWS. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your in-depth operations experience and knowledge, you'll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and cost-effective solutions on AWS. Additionally, you'll develop content and conduct enablement sessions with customers, such as workshops and immersion days, to further enhance their operational capabilities.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 4+ years of design/implementation/operations/consulting of Contact Center implementations
- 4+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in Telco operations such as Telecom Carrier Peering and large-scale migrations/porting.

- Deep experience in Telecom Architecture design, build, deploy and maintenance.
- Deep experience deploying and managing Amazon Connect
- Experience implementing on or operating with AWS-specific technologies
- AWS Certifications, e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
- Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a company-wide impact.
- Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
- Strong written communication skills as well as a proven track record of writing clear process and technical documentation