Essential Responsibilities:
- Collaborate with deployment teams and product development teams to diagnose and resolve issues encountered during product integration.
- Act as the primary technical point of contact for the merchant for allimplementation-relatedactivities throughout the integration lifecycle.
- Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre-launch activities, and post-sales performance.
- Be customer-facing as the technical lead and drive technical conversations that result in the delivery of the project.
- Provide customer support via phone and chat and troubleshoot technical issues.
- Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions.
- Demonstrate a clear understanding of merchants' product, process, and technical requirements of payment processing across all channels and the ability to match these with existing solutions.
Minimum Qualifications:
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $94,000 to $156,200
Our Benefits:
Any general requests for consideration of your skills, please