Capital One Customer Development Manager Business Cards & Payments Plano - Hybrid 

United States, Texas, Plano 

17100058

The Role:

General Responsibilities:

This dynamic leadership role will be responsible for achieving objectives for the organization while also recruiting, training, coaching and managing a team based in our Plano, Texas office. This person will provide day-to-day leadership of the team which includes:

• Team’s execution of outbound contact campaigns through a variety of channels and execute next steps to help meet the client’s needs

• Drive day-to-day leadership including coaching and managing a team of associates, providing direction for the team, managing overall performance of team, budgeting, expense management, etc.

• Develop the team to become subject matter experts on the call campaigns to effectively communicate intent and drive action among customers

• Coach the team to be well managed by leveraging the provided talking points and protocol

• Manage and update the CRM system

• Ongoing call listening and coaching with a feedback loop to partners

• Work independently and seek out feedback and data to reflect on and improve the team's performance

• Develop a winning culture that rewards and recognizes associates for their contributions and reinforces Capital One values

• Develop strong relationships with our organization and foster a one team culture

An Ideal Candidate Possesses:

• A strong interest in sales leadership and a desire to continue learning in a process based environment.

• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

• Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.

• Clear results orientation: focused on achieving both short and long-term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

• Successful track record managing field teams, including recruiting, training, and coaching.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of experience in field sales or external sales

• At least 1 year of experience in people management or peer coaching

Preferred Qualifications:

• 3+ years of experience in a sales leadership role

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.