Citi Group GFT GPA Production Support Analyst C10 - Costa Rica 

Costa Rica 

170836866

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-4 years of experience in System Analysis, applications support roles.
• Knowledge or working experience with Unix or Linux environment. Knowledge of Reporting/BI tools.
• Knowledge or working experience in Python scripting , relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Experience in writing complex and efficient SQL DML statements is a plus.
• Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)
• Strong design & execution bend of mind to help resolve complex technical issues.
• It is desired but not mandatory to have experience with ETL/Database Development tools.
• Passion for technology, eager to learn and make a career in Technology
• Knowledge on data analysis and reporting tools is a plus

Education:

• Bachelor's Degree in Comp science, IT, or other engineering disciplines.
• Advanced English level

Time Type:

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