We’re looking for an outstanding IT Technician to help spread the Wiz magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOU’LL DO
- Provide tier 1 support for all end users, both remotely and in person.
- Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, audiovisual systems, office networks, peripherals, and software.
- Participate in asset management activities related to both hardware and software.
- Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
- Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
- Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
- Stay current on technologies used by the company and all internal changes.
WHAT YOU’LL BRING
- 4+ years of experience supporting end users both in-person and remotely.
- Significant experience providing software support to Windows and macOS users.
- Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
- Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity.
- Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure.
- Experience in managing configuration and service of AV systems (example: neat, poly etc).
- Experience with cloud service providers such as AWS, GCP, and Azure - Advantage.
