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Capital One Manager portfolio Global Workplace Services United States, Virginia, Richmond 16984134
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The ideal candidate should:
Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence
Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
Learn how to navigate the organization, anticipate and address concerns with fact-based options
Create lift for their team by applying and sharing their expertise
Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
Be open to creative solutions, consider downstream impacts and use data to solve issues
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
Have a passion for real estate and how it influences culture and the environment
Demonstrate an understanding of real estate related physical security issues
Key Responsibilities:
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services
Understand service provider scope of work and KPIs to monitor and report on vendor performance
Identify, recommend/document and implement ways to drive optimal utilization of the facilities
Promote operational excellence in customer service and a seamless user experience across providers
Empower service providers to be innovative and deliver transformational ideas/results
Maintain landlord relationships and engage with landlords facilities team as required
Strategy & Relationship Management:
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally
Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Role model a positive work environment through engagement and team building activities
Project Oversight:
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings but more importantly, efficiency improvements that increase employee productivity
Risk Mitigation:
Mitigate risks by partnering closely with real estate service provider and internal Capital One Risk teams, as to ensure we are well managed at all times
Assist in managing safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Basic Qualifications:
Bachelor’s Degree or Military Experience
At least 5 years of experience in Facilities Management or Relationship Management, or combination
At least 3 years of experience managing facilities for multiple locations
Preferred Qualifications:
3+ years of experience in Project Management, People Management or Supplier Management, or combination
2+ years of experience with G Suite tools
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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