Citi Group Operations Manager 

Australia, Western Australia 

169739317

In this role, you’re expected to:

• 3rd party vendor relationship including monitoring and reporting, issue escalation, required analytics and the management, reconciliation & administration of BTSS mailroom, print, archiving, courier, stationery vendors.

• BTSS Operations Management of Archiving Services Australia in relation to Third Party Management, metrics reporting, invoicing and overseeing Records Management Officers adherence to policy.

• Project Management support for all BTSS in country or Regionally / Global aligned projects for Australia and New Zealand in relation to our Shared Services Agreements

• Management of Mailroom and Print Operations in consultation with Fuji Xerox including overseeing the daily functions of 4 Fuji NEMS.

• Supervises operations of Central Receiving Unit for invoice batching, supporting the Australia and New Zealand business.

• Provide support to the contract renewal and contract tender process working with various stakeholders in business such as Legal, Procurement and Business Department Heads

• Monthly Governance of Vendors and monitoring SLA’s

• Records Management Activitiesfor Australian Archiving - physical box sample retrieval, records destruction review, records inventory reconciliation, etc.

• Validate vendor invoices and payment requests against invoice supporting documents

• Review cost allocation methodology on shared service/products to ensure the allocation is up to date.

• Research and resolve invoice discrepancies and issues

• Monthly metrics submission to region with accurate and timely reporting.

• Other various ad-hoc tasks as assigned

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years experience

• Proficient in Microsoft Office Suite

• Demonstrated organization and documentation skills

• Experience in working with vendors / third parties and SLA’s

• Previous experience working with Archiving metrics, practices and retention an advantage

• Bachelor’s degree/ University degree or equivalent work experience

Time Type:

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