PNC Technology Solution Center Consultant 

United States, New York, New York 

168692024

The individual in this position will provide hands on technical support, as well as executive support, for 5 branches located in NYC, and one other back-office location. Additionally, you will be responsible for executing day-to-day technical functions, resolving incidents, completing tasks, working on new project initiatives, and partnering with other key CDS team members.The following skills and certifications within technology are preferred:- Networking
- Windows
- MAC support
- PC troubleshooting
- A+ certification
- Network + certification
- Office 365
- Mobile device support
Job Description

• Leads in supporting complex problem resolution for technology products and applications. Specializes in tools and utilities to provide remote/onsite technical support services on end user software and hardware.
• Responsible for complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Proactively identifies technology gaps and process improvement opportunities.
• Engages and works with vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
• Resolves complex incidents and fulfills requests in accordance with knowledge documentation. Collaborates and builds strong relationships with other technology groups to execute projects or product deployments.
• Serves as a lead for junior team members and leading knowledge sharing initiatives. Escalates technology issues and recommends solutions to senior market executives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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