What you'll do:
- Hands-on orientation: act like an owner!
- Problem-solving: Optimize our rides business performance, detect opportunities & issues, and propose improvements that will have an immediate impact.
- Strategic mindset: Determine strategies and tactics to improve riders' experience.
- Analytics: Demonstrates critical thinking and analysis capacity and has a strong attention to detail.
- Stakeholder management: Collaborate closely with key stakeholders (Regional Ops, Support ops, Marketplace, Marketing, etc).
- Project Management: Design, implement, and analyze initiatives to improve Driver earnings, perception, and experience.
- Product expansion: launch and expand products in new markets, looking for scalability.
What you'll need:
- A minimum of 4 years of proven experience in the following: operations, business analytics, project management, finance, business intelligence, strategy, consulting, or similar.
- Advanced SQL is a must.
- Passion for teamwork, you are a teammate.
- Excellent communication and organization skills.
- The ability to balance attention to detail with swift execution—we need to do things quickly and well. Balancing those can be ambitious, and this should be a strength.
- Proven experience interpreting and communicating data to various audiences; ability to translate quantitative findings into action plans.
- Ability to build financial and operational forecasts, monitor daily performance, and perform changes if needed.
- A self-starter attitude—the ability to self-serve, investigate, and obtain the data we require will make you much more effective in this role.
- High resourcefulness to change and ability to execute quickly.
- Proficiency in English & Spanish.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .