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• Incident Management: Triage and resolve incidents reported in the Q2O domain.
• Data Fixes: Perform necessary data fixes to ensure the progression of quotes.
• Report Generation: Generate reports by executing SQL/PLSQL queries based on requirements from the Sales (Admin) teams.
• Release Support: Support multiple NetApp releases of the Quoting & Pricing tool.
• Process Improvement: Identify opportunities for process improvements and contribute to the development of more efficient Q2O workflows.
• Documentation: Maintain detailed documentation of incidents, solutions, and best practices to enhance the knowledge base.
• Experience:
o Total IT experience of 5+ years.
o Minimum of 3+ years of experience with Oracle Quoting and Advanced Pricing modules (preferred).
• Technical Skills:
o Proficiency in SQL and PL/SQL programming and debugging.
o Strong understanding of Oracle’s APPS R12 (AOL).
• Communication Skills:
o Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Soft Skills:
o Ability to work independently and as part of a team.
o Strong analytical and problem-solving skills with the ability to think critically and provide effective solutions.
• Additional Skills:
o Experience with Scrum and Agile methodologies is a plus.
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