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Project DescriptionKey job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-You will manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goals
1 to 5 years experience in Data Centre operations room/centre.
Exposure to Physical Security operations.
Configuration of security devices including cameras readers and panels.
Great customer service skills.
Experience managing a chat queue and trouble tickets
An understanding of how to configure physical security devices including cameras, readers, and panels.
Experience working in a data centre environment
Experiance in working in a SOC environment
Certification for Lenel Onguard programming
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