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Key job responsibilities- Manage high severity incidents independently till resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
- Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
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