Boston Scientific Clinical Research Associate CDD 

France, Ile-de-France 

16748567

About the role: Analyst II, Sales Operations

The core objective of this role is to support the sales-operation manager to maintain the service delivery goals and other objectives of the department.

Job Responsibilities:

• Support sales operations activities including rebate processing, pricing contract management, and capital equipment Management.
• Ensure achievement of individual goals, SLAs, KPIs, and timely delivery of services.
• Monitor service metrics and take corrective actions for incidents and errors.
• Coach team members, manage recertifications, and communicate process updates effectively.
• Facilitate knowledge transfer, act as back-up, and promote best practice sharing within the team.
• Escalate issues or exceptions promptly to supervisors.
• Contribute to departmental strategies and support improvement initiatives (e.g., automation, system implementation).
• Prepare and deliver regular reports (daily/weekly/monthly) on operational activities.
• Provide frontline support to sales teams and analyze requirements to help achieve results.
• Maintain compliance with SOPs/DTPs and ensure completion of mandatory training.
• Own and update process documentation (SOPs, DTPs, process maps) for operational excellence.
• Foster open, two-way communication with internal and external stakeholders.
  

Your Experience:

• Bachelor’s degree required; Masters preferred
• > 5 years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model with be preferred.
• 1-2 Years of Team Handling Experience is preferred.
• Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Preferred experience in driving projects for improvements.
• PC literacy: ability to quickly learn and productively use new software applications
• IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications.
• International experience – Self-awareness of communication styles and cultural / global differences