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Responsibilities Include:
• Contribute to developing high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by leadinformation developers and more senior writers.
• Interactively contribute to the documentation creation and maintenance process.
• Under the direction of IDD management and more senior writers, assist with the documentationfor a product area, follow through and complete the product cycle, and assist with reporting
accurate and timely status for all assignments.
• Work with reviewers to ensure technical accuracy and appropriateness of content according
to prescribed project deliverables and schedules.
• Gain awareness of customer issues and documentation usage from a customer perspective
• Balance work volume and quality, and appropriately escalate issues to management.
• Participate in the collaboration with senior writers and editors in all locations to ensureadherence to the prescribed style guide for the seamless flow of information to our
• Assist with monitoring problem tracking to identify documentation problems or changes andtrends in product usability issues.
• Work with lead information developers and editors to understand concepts for optimizing
• Assist with the initiation and recommendation of creative ways to improve technicalinformation deliverables and processes.
• Maintain a good working relationship with individuals internal and external to IDD and BMC.
Position Requirements:
• Experience writing technical documentation for enterprise software audiences
• Hands-on experience with accepted team collaboration, authoring and publishing tools
• Demonstrate communication and interpersonal skills with ability to work with global and
culturally diverse departments and groups
• Ability to quickly learn new technologies and software applications
• Ability to handle multiple projects
• Recent experience developing documentation with a wiki authoring tool
• Experience writing documentation for mainframe technologies or applications
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